Excellent quality. A really lovely gift
Sent this play birthday cake to my cousin’s granddaughter and she played with it all afternoon. It is very well made and makes a fabulous role-playing game to understand sharing and celebrating with a piece of cake. A wonderful gist.
My item was not delivered so I emailed Bright New Things and very quickly received a phone call from them. They shipped out another cake for me that day which I received two days later. Friendly, professional and efficient service - oh and the cake is fantastic! Thank you!
I could not express how good the customer service was for this company..... 110%
I ordered two items.... wooden coffee machine and wooden birthday cake.... (or I thought I had).... as I went through payment there was a little hiccup ... I was using paypal at the time.... I had to go back and start again and this time all went well.....
Not long after placing the order I received a phone call.... the coffee machine box was slightly marked and it was the last one in stock.... so they explained that ot was only the box and the machine itself was fine.... they sent me an image to show what the dame was.... once I had had chance to check my email and the image I had another call about the order and I said I would be happy to take the coffee machine as seen.... I was then asked if I actually wanted two birthday cakes that were in my order or was it a mistake at the time of ordering.... it was a mistake I only wanted one and assumed the issue had come about with me not checking the basket correctly following the payment glitch and reordering... I was given a refund for what I didn't want and that came through straight away....
The goods have now been received and are making their way forward to our Granddaughter in Spain...
Customer Service ........ exceptional
This cake is adorable and my little grandson loves cutting it up, putting it back together and blowing out the candles!